How do I create a subscription plan?

For: Operator users with Admin or Manager rights

Subscription plans let you offer recurring services to your clients — such as operational support, maintenance, leasing, charge point repairs, charging perks, and more. This article explains how plans work, the plan types available, and how to create one in Monta Hub.

What is a plan vs. a subscription?

• A plan is a predefined template that outlines your services, pricing, billing frequency, and terms. It acts as a reusable blueprint you can apply to many customers — like a product catalogue page.
• A subscription is the active agreement created when a plan is applied to a specific customer’s account or charge point. It tracks billing, renewals, and any customer-specific terms.

Plan types

Subscription payment methods

Subscription fees are paid using one of three billing methods set on the account:

For Pay via Operator Transaction or Pay via invoice, subscriptions can be applied and approved immediately. For Pay as you go, if no card exists on the account, the subscription is created with Paused status (reason: Payment method missing). The account admin receives an email to add a card, and the subscription activates automatically once a card is added.

Create a plan

The steps below use three examples to illustrate the creation flow. The same structure applies to all plan types.

Example 1 — Team plan, priced per charge point

Select the type of plan

1. In Monta Hub, navigate to Customer Relations in the left-hand menu.
2. Click on Plans & Subscriptions.
3. Click the +Create a plan button in the top-right corner.
4. Choose Team plan → Priced per charge point.

Details and Pricing — define the pricing of your subscription:

• Plan name — the name of your subscription plan.
• Summary of your plan — a short description of the services you are offering.
• Monthly subscription price — the price the customer will pay per month, including VAT. Monta takes a commission (a small fee depending on your contract) at the time of purchase.

Operator fees — optionally collect a revenue share from charging revenue. Toggle on any of the following fees and fill in the values:

• Transaction fee — X% of the price of every charge, transferred to your Operator Wallet. This fee does not include VAT (it is added on top). Example: 2% fee with 25% VAT → you receive 2.5% of the charge price.
• Start fee per charge — a fixed amount per charge session. Can also be applied to free charges.
• Charge fee per kWh — a fixed amount per kWh charged. Example: 1 DKK/kWh with 25% VAT → charged 1.25 DKK/kWh; for a 5 kWh charge you receive 6.15 DKK.
• Roaming transaction fee — X% applied to roaming charges. Requires roaming to be activated on the charge point.
• Start fee per roaming charge — fixed amount per roaming charge session.
• Roaming charge fee per kWh — fixed amount per kWh on roaming charges.

Subscription Settings — define activation, renewal, and cancellation behaviour:

• Subscription approval before activation — choose whether subscriptions activate immediately or require manual approval.
• Payment and renewal date — when the first payment and renewals occur.
• Subscription cancellation — choose which users can cancel the subscription.

After finalising all details, review the plan summary and click Create plan.

Example 2 — Charge subscription plan

A charge subscription plan lets you offer account members a charging discount on your network, billed as a flat monthly fee or per active account member. It’s the plan type to use when you want to bundle charging perks into a recurring membership — for example, a reduced kWh rate for employees or fleet drivers subscribing to your charging service.

For full step-by-step instructions, see How do I create a charging subscription plan?

Example 3 — Charge point plan

Select the type of plan

1. In Monta Hub, navigate to Customer Relations → Plans & Subscriptions.
2. Click +Create a plan and choose Charge point plan.

Services — define the services included:

• Plan name and Summary — name and short description.
• Offer tax refund — tick this box to add tax refund as a service. For tax refund plans, see the Create and Manage Tax Refunds article.
• Type of service — select On-site repair (send an installer when required) or Charge point replacement (replace broken hardware). As a service provider, you take responsibility for hardware maintenance.

Pricing & fees — same fee fields as in Example 1 (monthly price, transaction fee, start fee, kWh fee, roaming fees).

Details & Settings — fill in the remaining fields:

• Detailed description of your service — include types of services and your support channels.
• Terms & conditions — include eligibility, support, payment terms, and cancellation policy.
• Contract URL — optionally link to a contract for the client to sign.
• Support email — your support contact for clients (not related to Monta Support).
• Publish plan in Marketplace — if published, end users can find and apply via Monta Charge. If not published, you apply subscriptions manually via Monta Hub.
• Supported charge point models — specify which brands and models you support.
• Subscription approval before activation, Payment and renewal date, Subscription cancellation — same as Subscription Settings above.

After finalising all details, review the plan summary and click Create plan.