Instantly available driver support, speaking your language
Enhance your driver experience with zero wait times for assistance, 2.4x faster resolution times, and instant response from agents that can talk, troubleshoot, and act to resolve issues — all at zero cost.
2.4x
Faster than human agents
Zero wait time
Immediate response, no queues or hold music
Zero cost
Available to Monta operators for free
From issue to resolution
Full driver support, zero headcount.
Try AI support →
Human-like, multilingual
Speaks your driver's language and holds natural conversations.
Integrated agents
Investigates issues and executes resolution within call context.
Direct charger commands
Sends OCPP commands to reboot charge points, unlock cables, stop sessions, and sync charger state. No human intermediary needed.
Driver communication tools
Sends payment receipts, web payment links, and app download links directly to the driver's phone via SMS during the call to get drivers back on the road.
Customisable
Your first line of support representing your brand.
Enterprise-ready
Certified to the highest security standards.
FAQs
How quickly can AI driver support be set up for my charging network?
Monta's AI driver support works out of the box for any operator on the Monta platform, no custom integration or development work required. The AI connects directly to your chargers through the Monta backend, so it can immediately perform actions like reboots, cable unlocks, and session stops across your entire network. It's already live in all our markets.
What languages does the AI support agent speak?
The AI agent automatically detects the caller's language and switches accordingly, no menu selection required. It currently supports English, Danish, German, French, Dutch, Spanish, Italian, Norwegian, Swedish, Portuguese and Finnish, making it suitable for operators running multi-country charging networks across Europe, the UK and North America.
What happens if the AI can't resolve a driver's issue?
The AI always attempts a genuine resolution before escalating. If the issue requires human expertise — such as a billing dispute, physical hardware damage, or an operator-specific backend problem — the AI transfers the call to a human support agent with full context. This means drivers never repeat themselves, and your support team only handles cases that truly need their attention.
How does AI driver support improve my operations as a charge point operator?
AI driver support eliminates queue wait times (from an average of 43 seconds to zero), answers 100% of incoming calls (reducing abandonment from 27% to 0%), and cuts average call duration from over 6 minutes to under 3. This frees your support team to focus on complex issues while routine requests are handled automatically, around the clock, across all time zones, without additional staffing.
Does the AI replace my existing support team?
No. The AI handles the repetitive, high-volume calls that consume most of your team's time — receipt requests, cable unlocks, charger reboots — so your human agents can focus on complex cases that actually need their expertise.
How does AI driver support handle calls outside of business hours?
It doesn't distinguish between business hours and after-hours — it provides the same instant, fully capable support at 3am as it does at 3pm. Every call is answered on the first ring, regardless of time zone or call volume.