How do I manage my Monta Hub account?

You can manage your personal profile in the My profile section of Monta Hub. There, you can easily update your details, choose how you’d like to receive notifications, and set your preferred language and timezone to ensure consistent terminology across invoices, reports, and the overall platform experience.

Access My profile page in Monta Hub

To access the My profile page in the Hub:

1. Click on the avatar icon in the bottom left corner of the Hub,
2. Select Profile

You can edit and view your personal information and manage your profile in Monta.

Update your Personal information

1. Upload a new image - We recommend having an image, as it enhances security and helps the team administrator to easily recognize and identify you.
2. Edit user information - you can edit your first nameandsurname, address, postal code, and more.
3. View balance - On the right side of the page, you can view your balance and your User ID.

Select Save to apply changes.

Update your contact information and preferences

If you would like to update your contact information or edit your password, language, and time zone:

1. Edit email or phone number - click the pencil icon to edit
2. Update password - click on the pencil icon in the Security section. This is available only if you are not using other login methods, such as Single Sign-On (SSO).
3. Edit Email communication: Toggle on “Receipts and Invoices” option to receive emails about transactions, such as receipts, and documents related to your profile, such as invoices.
4. Toggle on “Stay in Charge newsletter” option to subscribe to or unsubscribe from our newsletter.
5. Edit Language and time zone - When you select an option from the dropdown menus, it will update the display language of your Hub profile and adjust the timezone settings.

*Selecting the correct language setting (for example, US English or UK English) ensures that key terms appear consistently across your profile. For instance: Interface terms will also adjust - for example, the sidebar will show “Chargers” for US settings and “Charge points” for UK settings. Invoices and labels will adapt to regional terminology - such as “Tax ID” in US English and “VAT” in UK English.

Manage your profile

1. In this section, you canalsoExport your data. You will receive a link in your email to download your data.
2. To delete your profile, click on Request account deletion.