Your monthly billing document is a settlement package that provides a full overview of your activity on the Monta platform. This article walks you through each document and explains how to interpret the key sections.
Monta as a marketplace
Before reviewing your documents, it helps to understand Monta’s role:
- Monta is a marketplace. You transact directly with your customers and suppliers, and Monta facilitates the flow of funds.
- Wallet. You hold a Wallet account in Monta where all transactions are booked in real time.
- End-of-month settlement. The invoice you receive from Monta is primarily a settlement report. It reconciles all your Wallet activity and shows whether you need to top up.
What is included in the monthly billing documents?
- Invoice — details goods and services supplied by or bought from Monta.
- Account Activity Report — a consolidated view of all Wallet transactions during the month.
Understanding the invoice
The invoice covers Monta-sold services, such as:
- Platform fees, support service fees, and white-label fees (as contractually agreed)
- Transaction fees
- Roaming charges (where Monta acts as reseller)
- Commission on sold subscriptions (for operators only)
Direct charging vs. roaming
- Direct charging — both the buyer and supplier are Monta users. They transact directly using their Wallets. These sessions appear only in the Account Activity, and the valid VAT document is the receipt.
- Roaming — one party is outside the Monta platform, so Monta steps in as a reseller. Monta appears on your invoice (or self-billing invoice in some countries), and the valid VAT document is the invoice.
Company name and address on your invoice
Every invoice shows two parties at the top:
- Issued by — the party billing you (Monta, or your operator).
- Issued to — your profile, using the name and address saved on your profile.
Your company name
The name shown is your profile’s registered company name. If no company name is set, your profile’s display name is used instead.
How your address is displayed
Your address is assembled from the details saved on your profile, in this order:
- Address lines — address lines 1, 2, and 3 combined into a single line, in the order you enter them.
- City line — city, state (US invoices only), postal code, and province where applicable.
- Country.
Using the address line fields
You have up to three address lines. They print together on the first line of the address, in the order you enter them (line 1, then 2, then 3). Use them like this:
| Field | What to put here | Example |
|---|---|---|
| Address line 1 | Your street name and number. If you use a PO box or postbox, put it here. | Strandboulevarden 122 |
| Address line 2 | Any extra detail — building name, floor, or department. | 5th floor |
| Address line 3 | Any further detail, if needed. | Building B |
Leave the postal code, city, and country out of the address lines — these have their own fields and are added automatically on the line below.
Example
With these details saved on your profile:
| Field | Value |
|---|---|
| Address line 1 | Strandboulevarden 122 |
| Address line 2 | 5th floor |
| Postal code | 2100 |
| City | Copenhagen |
| Country | Denmark |
…your address appears on the invoice as:
Strandboulevarden 122, 5th floor Copenhagen, 2100 Denmark
Example with a PO box
If you receive post at a PO box or postbox, put it in address line 1:
| Field | Value |
|---|---|
| Address line 1 | PO Box 1234 |
| Address line 2 | c/o Finance |
| Postal code | 2100 |
| City | Copenhagen |
| Country | Denmark |
…your address appears on the invoice as:
PO Box 1234, c/o Finance Copenhagen, 2100 Denmark
The invoice also shows your VAT number (or US tax number on North American invoices), and where applicable the PO number.
If your company name or address is wrong
Update it in Monta Hub under Settings → General → Company details. Changes apply to invoices issued afterwards — invoices already issued are not changed retroactively.
Account activity report
The account activity report summarises all Wallet transactions for the month, grouped into three sections:
- Invoiced items — transactions between you and Monta (repeated from your invoice).
- Marketplace activity — transactions between you and other parties on the Monta platform, such as income from charge sessions, expenses for charging on other accounts’ points, reimbursements, and subscriptions.
- Transfers — deposits into your Wallet or withdrawals to your bank account.
Amount due and payment instructions
Your amount due is calculated as:
Amount due = Invoice total + Marketplace activity
Transfers (deposits or withdrawals) do not affect the amount due, as most transfers relate to the previous month’s invoice.
- If your revenue exceeds your Monta charges, your amount due is 0. If you have auto-payout enabled, the closing Wallet balance will be paid out.
- If you owe Monta more than you earned, the invoice will show how much to top up.
Payment methods
If there is an amount due, you can pay via:
- A manual bank transfer using the bank details on the first page of your invoice and the invoice number as the reference.
- A Stripe payment link sent via email when your invoice is issued. This ensures immediate processing and marks your invoice as paid instantly. You can pay with: Credit card (Visa, Mastercard, and others)
- SEPA Direct Debit (EUR payments only)
- BankGiro in Sweden (BankGiro number: 450-8966)
Why and how your invoice shows different VAT rates
Your invoice and account activity report include a full VAT breakdown so your finance team can book and report the correct VAT. Lines are grouped by VAT rate and reason, and a VAT summary at the bottom shows what VAT was charged and why.
What is the taxable base amount?
The VAT summary at the bottom breaks down each rate with its taxable base amount (the subtotal before VAT or also known as the net amount) and total VAT applied.
For example, if you’re charged €100 for charging sessions at 21% VAT, the taxable base is €100 and the VAT is €21.
Why do some lines show 0% VAT?
Certain transactions are exempt from VAT or fall outside the scope of VAT. When this applies, the invoice shows the reason code alongside the 0% line, so your finance team can report these transactions correctly.
What are the 0% VAT reason codes?
The following reason codes may appear on your invoice:
- AE — VAT Reverse Charge The standard VAT rate is levied from the recipient. This applies to cross-border B2B transactions within the EU, where you (as the buyer) account for VAT in your own country.
- G — Free export item, VAT not charged The item is zero-rated as a free export.
- O — Services outside scope of tax The service is not subject to VAT. This may apply when the buyer and seller share the same VAT number - for example, accounts within the same legal entity.
- E — Exempt from tax The transaction qualifies for a VAT exemption under applicable tax rules.
These codes follow the UN/CEFACT standard (UNTDID 5305). You’ll see the same codes in Peppol and other e-invoice formats.
What do I need to do?
No action is required. Monta applies the correct VAT rate and reason code automatically based on your registered VAT number and the nature of the transaction.
To ensure correct VAT treatment, verify that your Teams have the correct VAT ID registered. You can check and update this in Monta Hub under Teams → select the team → Settings.
Read the Monta VAT information page for a full overview of how VAT is applied to transactions on the platform: https://monta.com/en/legal-risk-compliance/information-about-vat/
Invoice line and statement line reference
Unit price on invoice lines
The unit price shown for charging sessions represents a weighted average of all sessions included in that invoice line. Since an invoice line can contain multiple sessions with different price groups, the displayed unit price may differ from the rate expected for a single session.
Refunds and reversals
Almost every line in the tables above can also appear in a corrective form: as a refund (negative amount, prefixed with “Refund”) or as a reversal (“Reversal of …”). A refund of a charge session shows as “Refund - Charge sessions”; a reversal of a deposit as “Reversal - deposit”. The corrective line carries the opposite sign of the original and the same VAT treatment.