Instantly Available Driver Support, Speaking Your Language
Enhance your driver experience with zero wait times for assistance, 2.4x faster resolution times, and instant response from agents that can talk, troubleshoot, and act to resolve issues – all at zero cost.
AI Support in Action
2.4x
Faster than human agents
Zero wait time
Immediate response, no queues or hold music
Zero cost
Available to Monta operators for free
From Issue to Resolution
Locate chargers
By ID, address or description
Average duration: 2 – 3 seconds
Send payment receipts
By SMS to the driver for record
Average duration: 2 – 3 seconds
Restart malfunctioning chargers
Stop lingering sessions, reboot the charger, verify the availability has changed and ensure the driver restarts charging
Average duration: 30 – 60 seconds
Unlock cable
Unlock a charger to release a stuck cable
Average duration: 5 – 15 seconds
Stop a charge
Stop a charge that the user says isn’t stopping or can’t be stopped
Average duration: < 10 seconds
Send webpayment link
Offer a way to start a charge when user has issues with QR, app, charge key
Average duration: 2 – 3 seconds
Full Driver Support, Zero Headcount
Speaks Your Drivers’ Language and Holds Natural Conversations
11 languages supported including English, German, French, Dutch, Spanish and Italian
0% call abandonment vs. 27% with human phone queues. Instant pickup and follow-through to resolution, in the driver’s own language, means nobody hangs up frustrated
Drivers describe their issue freely. The AI understands context, asks clarifying questions, and locates the right charger by serial number, location, or description
Investigates Issues and Executes Resolution within Call Context
Full issue context
The agent accesses charger status, connector state, and site information to diagnose problems accurately before taking action
Direct charger commands
Sends OCPP commands to reboot chargers, unlock cables, stop charge sessions, and sync charger state. No human intermediary needed.
Driver communication tools
Sends payment receipts, web payment links, and app download links directly to the driver’s phone via SMS during the call to get drivers back on the road.
Your First Line of Support Representing Your Brand
The agent identifies which charger the driver is calling about and applies the correct context, knowledge, and escalation path automatically
Define when and how the AI hands over to your human team, ensuring complex issues reach the right people with full context
Every call is tagged with your operator name, giving you dedicated visibility into call volumes, resolution rates, issue categories, and driver sentiment for your network specifically.
Certified to the Highest Security Standards
SOC 2 Type II & ISO 27001 certified
Driver data, call transcripts, and interaction logs are protected by the same security standards trusted by enterprise operators across Europe and North America
Full call observability
Complete audit trail of call and interaction history and supporting data to continuously learn and improve quality over time
Resolution rate monitoring
See exactly how the agent performs across issue types, from cable stuck to charger errors, so you can identify gaps and fine-tune coverage where it matters
FAQs
How quickly can AI driver support be set up for my charging network?
Monta’s AI driver support works out of the box for any operator on the Monta platform, no custom integration or development work required. The AI connects directly to your chargers through the Monta backend, so it can immediately perform actions like reboots, cable unlocks, and session stops across your entire network. It’s already live in all our markets.
What languages does the AI support agent speak?
The AI agent automatically detects the caller’s language and switches accordingly, no menu selection required. It currently supports English, Danish, German, French, Dutch, Spanish, Italian, Norwegian, Swedish, Portuguese and Finnish, making it suitable for operators running multi-country charging networks across Europe, the UK and North America.
What happens if the AI can't resolve a driver's issue?
The AI always attempts a genuine resolution before escalating. If the issue requires human expertise—such as a billing dispute, physical hardware damage, or an operator-specific backend problem—the AI transfers the call to a human support agent with full context. This means drivers never repeat themselves, and your support team only handles cases that truly need their attention.
How does AI driver support improve my operations?
AI driver support eliminates queue wait times (from an average of 43 seconds to zero), answers 100% of incoming calls (reducing abandonment from 27% to 0%), and cuts average call duration from over 6 minutes to under 3. This frees your support team to focus on complex issues while routine requests like receipts, reboots, and cable unlocks are handled automatically—around the clock, across all time zones, without additional staffing
Does the AI replace my existing support team?
No. The AI handles the repetitive, high-volume calls that consume most of your team’s time—receipt requests, cable unlocks, charger reboots—so your human agents can focus on complex cases that actually need their expertise. Think of it as a first responder that resolves straightforward issues instantly and only passes along calls that genuinely require a person.
How does AI driver support handle calls outside of business hours?
It doesn’t distinguish between business hours and after-hours—it provides the same instant, fully capable support at 3am as it does at 3pm. This is particularly valuable for overnight cable-stuck situations or charger errors, where drivers would otherwise wait until morning. Every call is answered on the first ring, regardless of time zone or call volume.